Successes and struggles with building web teams: a usability committee case study

Abstract

PurposeThe purpose of this case study is to raise issues and challenges with the formation and structure of web teams within libraries.Design/methodology/approachThe authors review the literature and reflect on their experience with web teams.FindingsThe literature is scarce when it comes to discussions on building web and usability teams. However, using team formation theory can strengthen any sort of web team regardless of the exact nature of its formation and structure.Practical implicationsThis paper reviews and reflects on a list of team formation aspects that could be beneficial while building a web team.Originality/valueThis case study fills a gap in the literature about how web and usability teams are formed and how team structure affects the success of the group.