Success Factors of Business Continuity Management Implementation Using Analytic Hierarchy Process-A case study of an automotive part company in Ayutthaya Province, Thailand

Abstract

Business Continuity Management (BCM) is widely recognized as one of the most effective programs for organizations to maintain or resume their activities in the face of disruptions. A better understanding of Critical Success Factors (CSFs) of BCM will increase the chance of success in applied projects, which is still not clearly identified. This study aims to fill in this gap. The potential success factors were identified by using the Delphi study with ten BCM experts. Then, they have been identified as four main categories and twenty sub-categories. According to this, a questionnaire was created and distributed to employees who have experience of involving with the BCM project in the research company. In total, 22 effective surveys were collected, and the response rate is 85%. Further, the Analytical Hierarchy Process (AHP) was used to analyze the questionnaire survey. As a result of AHP, the consistency values (CR) of all categories were calculated less than 0.1, which reveals that the decisions made by all the employees were consistent. The results show that the BCM Capability is the most important category leading to the BCM success. In the BCM capability, the most influential sub-categories was identified as Competent BCM project manager, Mutual understanding among BCM team members, BCM expertise of BCM team members, Strong relationship and involvement of BCM team members, and Aligned BCM needs of team members, respectively.