Abstract
Management of successful IT projects in a sustainable manner is influenced by numerous factors. Organizational awareness of the necessity of engaging all project stakeholders is an important issue that helps in meeting project sustainable development goals. While there are many studies on the success factors of IT software projects, there is still little coherent research on the success factors of IT service projects. The purpose of this article is to contribute in filling this gap by attempting to identify success factors of the IT services project involving both traditional and agile approaches and considering sustainable development, specifically in terms of the stakeholders’ role in project management. We conducted questionnaire-based research involving 155 IT service project managers. The results of the study were subjected to exploratory factor analysis. As a result, we presented and thoroughly formally examined the factorial model of success components in the IT service industry. We distinguished four factors: (1) agile techniques and change management, (2) organization and people, (3) stakeholders and risk analysis, and (4) work environment. The results were compared with analogous studies found in the literature. The research showed that both traditional and agile management approaches coexist, meet sustainable development goals, and are significant for the successful management in IT service projects where all stakeholders play an important role.
Highlights
Sustainability can be summarized as taking care of people and the world, without forgetting economic criteria with a wide participation of stakeholders and with a profound consideration of stakeholder values, opinions, feelings, and needs [1]
We present and discuss separately studies related to IT services, IT software manufacturing enterprises, and IT system industry which is not dedicated to IT software development or IT services
All exploratory factor analysis (EFA) procedures aimed at obtaining the factor loading structure used principal component (PCA) extraction and that was followed by the orthogonal Varimax rotation with Kaiser normalization
Summary
Sustainability can be summarized as taking care of people and the world, without forgetting economic criteria with a wide participation of stakeholders and with a profound consideration of stakeholder values, opinions, feelings, and needs [1]. Successful management of IT projects in a sustainable manner is influenced by numerous factors. Despite the rapid development of the IT industry and increasing experience in sustainable project management, many ventures are not fully successful. Deviations from original assumptions and requirements, changes in scope and functionality, and, project interruption [2,3]. All these negative outcomes, naturally, decrease the effectiveness and efficiency of the project management process, adversely affect the internal and external stakeholders, and may have destructive impact on the possibility of achieving project goals. They may be a consequence of insufficient emphasis attached to project stakeholders
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