Abstract
The purpose of this study was to measure and validate the relative satisfaction with the quality of care in nursing homes following the group-living principle. The postal survey employed the Paderborn questionnaire for relatives. Psychometric evaluation was conducted via reliability and exploratory factor analyses. The response rate was 45% (n=186). The mean relative satisfaction scores suggest a high perception of quality of care. We found evidence for significant differences between the Paderborn reference values and the group-living nursing homes. In the majority of satisfaction items the group-living nursing homes showed better scores. With exception of some unidentified indicators the a priori defined 3 factor structure of the satisfaction scale could be confirmed. We have presented the first pilot study in the research field of relative satisfaction with the quality of care in group-living nursing homes. The study results show a high level of relative satisfaction. The Paderborn satisfaction scale for relatives, in the validated version, should be considered as reliable, valid and useful. We suggest further research to develop nation-wide reference data on relative's perceptions of quality of care in nursing homes and alternative concepts.
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