Abstract
Given the importance of knowledge management in organizational processes and its effective role in knowledge generation, helping to identify important resources, reforming processes, applying tools in planning services development and increasing customer satisfaction, this research aims to determine the status of knowledge management using William& Bukowitz model in Staff and Deputy Of Hamadan University of Medical Sciences and Health Services and study its’ various dimensions and provide an appropriate executive model to help executive managers in order to use knowledge management guide in successful performance and apply knowledge management system in the health sector to enhance performance with an emphasis on effectiveness and provide recommendations to develop the software and implementation of knowledge to improve decision making at university level and customer satisfaction. At the end, enjoying the research results, there are strategies provided here for better implementation of knowledge management in Chiefs and Vice-Chancellors of the University of Medical Sciences in Hamadan.
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