Study on User's Satisfaction of Enterprise Resource Planning System - An Example of Manufacturing

Abstract

This research probes the user's satisfaction of influence form the ERP system have been implemented in Taiwan's manufacturing industry. We refers to the domestic and foreign scholar's literature, and used the questionnaire investigation method, by sending out total of 282 questionnaires, retrieving 135, with 121 effective questionnaires, the effective ratio of 43%. For the retrived questionnaire data, using package software SPSS as the analysis tools, combined with statistical analysis methods, to verify the influence factors of user's satisfaction that which have been implemented ERP system of manufacturing industry. The results of this study clearly indicate that the user's organization level and the sex of difference in enterprises, whole have the difference view in the user's system characteristics and system capacity by used ERP system. Moreover, users with different education background have different view on the profits obtained from using the ERP system. Hopefully, the management implication obtained from the analysis of these differences may offer the manufacturing industry in implement and upgrade the ERP system, and the software information companies in implementing the ERP system, as a reference material to bring into play the greatest benefits of ERP systems.