Abstract

Non-emergency transfer multi-level protection system is an important livelihood project in China and an important diversified support for a sound Chinese-style modern social security system, as well as an ideal governance tool to effectively solve the problems of non-emergency demand crowding out the emergency capacity, unbalanced transfer resources and differences in the quality of service, imperfect management mechanism and laws and regulations, and low social acceptance. We use structural theory to analyse the main problems in the current practice of China's non-emergency transfer security system, accordingly construct the non-emergency transfer security system, and put forward suggestions to promote the development of the system in a benign cycle. Improve the internal resource allocation mechanism to enhance the efficiency of non-emergency transfer services; focus on the cultivation of the talent team to steadily improve the quality of services; optimise the management system and strengthen the articulation mechanism to boost patients' beliefs in recovery; and strengthen the all-round management of information technology for market supervision to deepen the emotional communication and connection.

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