Abstract

Using Analytic Hierarchy Process (AHP) and multi-level multidimensional modeling method, the evaluation system of mobile news client's service quality is divided into three layers, which are target layer, first-level index and second-level index respectively. The target layer Mobile News client service quality, the first-level indicators and the second-level indicators will refine the target, so as to fully evaluate the service quality of the mobile news client. Analytic Hierarchy Process (AHP) uses fuzzy quantitative methods of qualitative indicators to construct the judgment matrix using quantitative data to calculate the weights. Therefore, AHP can transform subjective factors into objective data, which has reached the goal of accurate and practical.

Full Text

Published Version

Talk to us

Join us for a 30 min session where you can share your feedback and ask us any queries you have

Schedule a call

Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.