Study on the Impact of the Telework on the Employee’s Productivity Improvement and Its Business Performance -Based on a Case Analysis of a Major Japanese IT Company-

Abstract

The purpose of this paper is to focus on major Japanese IT companies whose usage rate of telework has increased rapidly due to the COVID-19 disaster, and to consider issues and measures for improving productivity and performance by using telework. In this survey, we conducted a questionnaire survey of employees at major IT companies based on Herzberg’s theory of motivation, and we analyzed the correlation between the work environment and productivity awareness before and after the COVID-19 pandemic. As a result, we confirmed that major Japanese IT companies have not been able to actively utilize telework and adapt to the working environment, work environment, and corporate culture [18] that contribute to productivity improvement. In addition, because of the correlation analysis, “The working environment for telework in companies has not changed explicitly before and after the corona crisis. There are large individual differences.” The situation was confirmed. However, the absolute number of samples in this questionnaire survey is small, and it is necessary to increase the number of samples and conduct a detailed examination in the future. Under these circumstances, major Japanese IT companies introduced telework relatively quickly compared to many other companies in other countries and Japan, demonstrating the resilience of their operations. However, to continuously improve the productivity and performance of employees using telework in the future, it will be necessary to reshape the working environment surrounding telework.