Abstract
Students support service as the characteristics and advantages plays a large role increasingly in distance and open education, while the educators from the distance and open education are practicing their work deeply. As a new mode of education, the Open University has to further make the connotation and function of students support service clear and fixed. In order to benefit the construction of students support service system at the Open University, an analysis is made on its structure of students support service from the perspective of system science to reveal the target, reveal formation of driving force for the dropout rate, the structure and model characteristics of the system at such a university in this paper.
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