Study on satisfaction level of exporters as a subset of export promotion- the multi-method study on CONCOR

Abstract

The purpose of the paper is to understand the effect of the services offered by the CONCOR on the satisfaction level of the exporters and the importers, which at first, requires the comprehensive understanding of the services and the best initiatives that are been taken the CONCOR to influence the satisfaction level of the exporters and importers. This paper is based on the deductive approach which includes building up a hypothesis (or hypotheses) in view of existing literature, and afterward outlining an exploration strategy to test the hypothesis (or, hypotheses). After analysis, it has been found by the authors that the level of satisfaction of the exporters and importers is been influenced by the services offered by CONCOR and the years of engagement that the traders have with CONCOR. Also, the satisfaction level that the traders have with the add-on benefits such as discount schemes or e-filling, is very high which shows the happiness among the traders from the services of CONCOR. Through this study, CONCOR can get the ideal services that are been provided with the objective of export promotion and also the possible flaws in services can be redesigned and can also be enhanced through aggressiveness. The study is limited to the data collected from the CONCOR, Tughlakabad. Through this study, export promotion agencies including CONCOR can get the ideal services that is been provided with the objective of export promotion, and also the possible flaws in services can be redesigned and can also be enhanced through aggressiveness.