STUDY ON QUALITY PROCESSES IN HOSPITALS FROM THE PERSPECTIVE OF DECISION-MAKERS AND HEALTH PROFESSIONALS

Abstract

In Romania, the level of knowledge in terms of hospital quality processes is quite low. The project Regional Centers of Excellence for Performance Improvement Processes in Health Care System in has proposed, as a first step to configure the present quality of hospital processes, seen from the perspective of decision makers and professionals of health. The project is focused on the implementation of innovative concepts for optimization of hospital processes by developing skills in quality management, performance and efficiency of health services of the medical and managerial staff from hospitals in three regions in Romania, as well as implementation of improvement projects. By this project in addition to the research stage, important steps have been made to introduce an innovative methodology - Lean Six Sigma tool in hospitals from Romania, through a training program for the managers and specialists from hospitals in order to identify the processes that they are carrying out, the problems they are facing and to find and apply solutions with the help of small or large-scale projects. We hope that this steps will open a new perspective, will bring a new mind setting for the staff and the new approaches based on activity optimization to be an important part of the hospital practice and activity in Romania. Key words: processes, hospital actyivity, quality, Romania