Abstract
With the acceleration of urbanization and the shortage of transportation resources in large cities, urban rail transit has gradually become the backbone of urban public transportation system. In order to improve the service level of urban rail transit, this paper studies the factors influencing the service level of subway station passages and the classification method based on the passenger-perception method. Through investigation and research, the passage service level evaluation indicators (width, walking time, per capita area, illumination intensity and guide signage) have been determined. Based on orthogonal experiment, 3ds max was used to set up 25 passage scenes with different parameters from passengers' perspective. A passenger satisfaction questionnaire was designed and distributed, the reliability and validity of the questionnaire were tested to ensure the validity of the data. And based on the factor analysis method, the factors affecting passenger perception are analyzed. A well-fitting model of the relationship between passenger scores and passage parameters is established, and the passenger scores are converted into service levels. Finally, a service level classification method is given, which can provide reference for the service level evaluation of existing stations and the design of physical attributes and environmental factors of new station passages.
Highlights
With the development of China's urban rail transit network, improving passenger service levels has become an important goal of urban rail transit planning and operation
The passage scenes cannot be set according to the specific parameters, the actual passage pictures cannot be used to study the impact of channel attribute design on service level
This study based on passenger-perception methods, obtaining factors affecting passengers on facility satisfaction perception, establishing the relationship between passenger satisfaction and transfer passage design, and connecting passenger satisfaction with service level by establishing a scoring model, Thereby, a passage service level classification method is obtained
Summary
With the development of China's urban rail transit network, improving passenger service levels has become an important goal of urban rail transit planning and operation. This paper will study the classification method of passage service level in line with passengers' perception, and provide reference for the service level evaluation standard setting of existing stations and the design of new station passages. The passage scenes cannot be set according to the specific parameters, the actual passage pictures cannot be used to study the impact of channel attribute design on service level. This study based on passenger-perception methods, obtaining factors affecting passengers on facility satisfaction perception, establishing the relationship between passenger satisfaction and transfer passage design, and connecting passenger satisfaction with service level by establishing a scoring model, Thereby, a passage service level classification method is obtained. Aims to improve the design of the passage facility to achieve the purpose of improving the service levels
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
