Abstract
Fangcang shelter hospital, which serves as hospital for isolation, treatment and disease monitoring of patients with mild symptoms, has made significant achievements in the prevention and control of COVID-19 pandemic. Meanwhile, due to the urgency and innovation of the task, managers lack clear management of the operation task flow. This paper presents some experiences learnt from the management of Fangcang shelter hospitals, which adopted the LEAN methodology to develop an integrated workflow system with clear responsibilities and process standards as a framework for performance improvement, involving nurses, patient, physicians, clerical staff, logistics staff, and other inter professional staff as well as managers and support staff.
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