Study on Correlation between Critical Successful Factors of IT Governance and Governance Performance

Abstract

This study conducted a structural questionnaire survey on employees in governmental units in order to probe into the correlations among the Critical Successful Factors and performance of Information Technology Governance (IT Governance) in governmental units, and further proposed the performance improvement stage model of IT Governance performance. First, by Delphi Method, this study generalized 34 Critical Successful Factors of IT Governance. Secondly, by IPA, organizational members’ cognition of “importance” and “performance” of IT Governance was studied. Four quadrants of IPA were defined according to mean (2.93) of “importance” of Critical Successful Factors (standard deviation =0.63) and mean (3.24) of “performance” (standard deviation =0.1). The findings are as follows: (1) “enhance improvement points” according to information strategy; (2) avoid “over supply” of organizational information resource; (3) increase information organization development and management capability to lead to exploration of information strategy positioning, information resource alignment and information organization alignment.