Study of The Profile of Competencies of Civil Servants of Akmola Region

Abstract

Kazakhstan has approved a model of competencies of a civil servant, which includes the following competencies: activity management, cooperation, decision-making, efficiency, self-development, integrity, responsibility, initiative, stress resistance, orientation to the consumer of services, informing consumers of services. The main aim of the study: to find out what competencies are most relevant for the development of civil servants, so that they meet the expectations and needs of the civil service. The article is devoted to the description of the methodology and discussion of the results obtained during the study using quantitative methods - questionnaires and interviews, during which the analysis of the current situation was carried out, the most popular competencies in the professional activities of civil servants were identified and a review of the literature on the implementation of the competence approach in the civil service was conducted. Thus, discrepancies in the expectations of managers from specialists, and the willingness of specialists to demonstrate professional competencies effectively, were revealed. Certain recommendations are also given on the formation of a profile of competencies of a civil servant, the assessment of competencies in admission to the civil service, as well as improving the organization of the training process during the period of advanced training and retraining of civil servants.