Abstract
Objective: To determine the level of satisfaction of users of dentistry of an institution of contributory regime at the city of Cali.
 Methods: This is a cross-sectional study. The calculated sample size was 242 patients obtained by simple random probability sampling. The dates were analyzed in the statistical package Epi-info v. 5.4.
 Results: Female gender predominated with 62,8% (CI 95%: 56,4 – 68,9); the more prevalent type of membership was contributor with 60,7% (CI 95%: 54,3 – 66,9). Despite of limitations of Health Mandatory Plan in dentistry area, the global rating of satisfaction was 4.1 in a scale from 1 to 5.
 Conclusions: The level of satisfaction of the users of dentistry service at the surveyed institution was 82%. Today the knowledge of level of satisfaction of users of health services is an important tool for the administration, researching, and marketing of these services.
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