Study of the Impact of the Principals' Emotional Intelligence and Self- efficacy on their Conflict Management Style at Secondary School Level

Abstract

This study was undertaken in an education setup. Secondary school principals were the population of the study including public and private schools. A total of 351 principals were selected from public schools and 467 principals were selected from private sector schools.The sample size was calculated through Krejice and Morgan's sample selection table. Data was collected through a questionnaire. Three questionnaires were used for data collection. Responses of the respondents were measured by using five-point Likert Scale. Five hypotheses were formulated. All hypotheses were tested and accepted.Emotional intelligence is significantly related to conflict management.Self-efficacy has a significant impact on conflict management style.Principals of private schools and public schools were different in emotional intelligence. It was found that both sector principals had different opinions in respect of conflict management style. Public school principals and private school principals were significantly different in self-efficacy. It is recommended that proper training workshops and seminars may be arranged for principals to equip them on how to control the conflicting situations.