Study of the conflict management competences maturity of future general educational institutions managers

Abstract

The main objective of our study is to diagnose the state of formation of conflict competence of future managers of general education institutions using the staged experiment. The urgency of solving this scientific problem is embedded in the capacity of the managers of an educational institution to cooperate effectively with the other members of the educational process, search for consensus, prevent and resolve problems and conflicts on the basis of humanity, tolerance, responsibility, cooperation, as well as enhance the level of professionalism of teachers. The methodological tools of the study were as follows: developed by the authors' questionnaire “Conflictological competence of the general education institutions managers”, the method “Leadership effectiveness”, the test to determine the level of conflict. Our results showed that the experience of management activity created the leaders having the confidence of their forces, capabilities, rather than high self-esteem and the speed of reaction.