Abstract
Higher education management refers to the five pillars of quality, autonomy, accountability,accreditation and evaluation (Dirjen Dikti, 1990), the ultimate goal of continuous qualityimprovement. Management improve the quality of higher education is defined as a professionalpublic service that is run and directed as much as possible to provide services that are in accordancewith the standards or more. In an effort to find out customer satisfaction in this case is the alumni ofthe Undana FISIP State Administration Study Program on service quality as measured by theinfluence of Alumni Satisfaction on Administrative Services, Academic Services and StudentFacility Services. According to the results of this study, adequate administrative services, adequateacademic services and unsatisfactory facility services. The relationship of simple correlation andshows the relationship between administrative services with academic services to the satisfaction ofalumni classified as moderate or quite satisfying alumni. Suggestions from the research team,services that are categorized as providing administrative and academic satisfaction to be maintainedand continue to be even better and improved, while our facility services the research team hopes toget special attention from the institution.
 Keywords: Alumni Satisfaction, Administrative Services, Academic Services, Student FacilityServices
Highlights
Uraian Menteri Pendidikan dan Kebudayaan yang menyinggung tujuan masa depan terhadap pendidikan, juga menyangkut perguruan tinggi sebab menurut pasal ayat 1 Undang-Undang Nomor tahun 2003, perguruan tinggi dimaksudkan sebagai jenjang pendidikan setelah pendidikan menenegah mencakup program pendidikan diploma, sarjana, magister, spesialis dan doktor (Pasal ayat 1 UU No tahun 2003)
Higher education management refers to the five pillars of quality
Management improve the quality of higher education is defined as a professional public service
Summary
Penerapan manajemen mutu pendidikan semakin berkembang menuju pada model pegelolaan berbasis industri. Berdasarkan hasil analisis statistik deskriptif tersebut di atas, dapat diketahui bahwa mean atau nilai rata-rata variabel kepuasan alumni Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Ilmu Politik Universitas Nusa Cendana, mencapai 70,67% diperoleh dari perhitungan (mean/30) (100%) = (48,06/30) (100%) = 70,67%. Berdasarkan hasil analisis statistik deskriptif pada tabel di atas, dapat diketahui bahwa mean atau nilai rata-rata variabel pelayanan akademik terhadap alumni Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Ilmu Politik Universitas Nusa Cendana, mencapai 50,7% diperoleh dari perhitungan (mean/30) (100%) = (49,62/30) (100%) = 50,7%. Berdasarkan hasil analisis statistik deskriptif, dapat diketahui bahwa mean atau nilai rata-rata variabel kepuasan alumni Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Ilmu Politik Universitas Nusa Cendana, mencapai 60,3% diperoleh dari perhitungan (mean/30) (100%) = (49,62/30) (100%) = 60,3%. Analisis Korelasi Sederhana Kualitas Pelayanan Akademik, Administrasi dan Fasilitas Mahasiswa Terhadap Kepuasan Alumni Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Ilmu Politik Undana
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