Abstract
This study investigated student’s satisfaction in the utilization of Electronic Information Resources in Rivers State University for National Digital Development. The study adopted a survey research design and the population of the study consisted of 6,344 students. A total of 450 registered students constitute the sample of the study. A structured questionnaire was the instrument for data collection, titled Students satisfaction in the utilization of Electronic Information Resources (SSUEIRS). The reliability of SSUEIR was established using Cronbach Alfa method to obtain an index of 0.87.The mean and standard deviation were used to analyze the data collected while regression analysis was used to test the hypothesis at 0.05 level of significance.. The overall mean rating of the respondents over satisfaction of EIR was low. The regression shows that the mean difference between the male and female students over satisfaction in the utilization of EIRs was not statistically significant at .05 alpha level (t=.000, df =390, p > .05) and there is no significant difference in the satisfaction of students over utilization based on age (t=.011, df=390, p>.05). The study recommended that departments should be adequately equipped with modern ICT facilities and more skillful staff be employed. Keywords: Satisfaction, Electronic Information Resources, Digital development.
Highlights
Electronic information resources have become an integral part of information needs of library users especially the students; it is a good substitute to conventional resources
Students’ satisfaction could be considered as the satisfaction, students drive from the library by using the various types of information resources to fulfil their information needs for their various academic activities towards their personal empowerment for national development
This indicates that when students have access to the available resources and utilize same, satisfaction will improve
Summary
Electronic information resources have become an integral part of information needs of library users especially the students; it is a good substitute to conventional resources. Users have different perceptions with regards to making use of resources through this medium. Libraries from time to time needs to evaluate users’ satisfaction with the services they render to determine the sustainability of such services. This is a way in which users judge the adequacy of library information resources and services rendered to them and if their expectations are met. Users’ satisfaction implies how users feel after making use of the library resources and services and their willingness to return to the library when they need information (Ikenwe & Adegbiler, 2014). Students’ satisfaction could be considered as the satisfaction, students drive from the library by using the various types of information resources to fulfil their information needs for their various academic activities towards their personal empowerment for national development
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