STUDENTS’ SATISFACTION WITH THE PRACTICES AND IMPLEMENTATION OF NON-REGULAR EDUCATION PROGRAMS: THE CASE OF HARAMAYA UNIVERSITY, ETHIOPIA

Abstract

The purpose of this study was to assess students’ satisfaction with the practices and implementation of non-regular education programs (NREPs) with particular regard to Haramaya University (HU), Ethiopia. To achieve the aim of the study, an explanatory sequential mixed methods research design, which initially allows collecting quantitative data and then qualitative data for elaboration on the quantitative data, was used. The study used a 5-point Likert scale questionnaire for quantitative inquiries from 741-students belonging to different centres, and follow-up with 20 interview participants purposefully selected to elaborate those results in more detail. In the quantitative phase, four features were considered as predictors of students’ satisfaction with service quality: (a) academic issues, (b) administrative issues, (c) resources/facilities, and (d) assessment and feedback issues. In the qualitative follow-up, the semi-structured interviews outlined three major themes: (a) overall teaching-learning, (b) administrative and management issues, and (c) learning support facilities. The paper used descriptive statistics to interpret the quantitative data and thematic content analysis to interpret the qualitative data. The findings are presented sequentially following the order of the analysis of quantitative and qualitative data presented in the paper. The conclusions and relevant recommendations are also stated at the end of the paper.