Students’ Satisfaction with Module II Academic Programs Offered by Public Universities in Mombasa: A Comparative Study

Abstract

Expansion of public universities through satellite campuses has burgeoned nationwide in Kenya. The promise of increased financial returns as a result of the subsequent increase in fee-paying students has proved irresistible to universities. However, the growth of these programs is carried out against a backdrop of few qualified teaching personnel, thereby increasing the lecturer-to-students ratio tremendously, amongst other key issues. The main objective of this study was to find out the comparative satisfaction levels of students enrolled in the Module II programs of public universities in Mombasa. The population of interest in this study was comprised of university students enrolled in the Module II program in public university satellite campuses in Mombasa, Kenya. The target population included all cadres of students including diploma, undergraduate, and post-graduate students from Kenyatta University, University of Nairobi, Moi University, and Jomo Kenyatta University of Agriculture and Technology. From the study findings, students were generally satisfied with the services offered by the various campuses of public universities in Mombasa. There was a general consensus that the lecture delivery process across the various satellite campuses was flawless, and was conducted by experienced qualified personnel. There were minor differences in perceived levels of lecturer competence noted between members of various varsities. The findings further reveals that as much as the campuses offered good customer services at their libraries, plus the convenient timings for library use, the libraries were not fully stocked-up with enough learning resources. The study recommends that the universities make the following changes: Update their teaching/learning equipment with modern reliable ones for better service delivery. The study also recommends that the campuses upgrade their online journal systems to ensure easy and reliable access.