Students' Satisfaction with Library's Service Quality and Services in a Flexible Learning Environment

Abstract

Services of the library in selected private higher education institutions in Isabela, particularly during the COVID-19 pandemic. The research examines satisfaction levels in terms of affect of service, library as a place, and information control. It also investigates satisfaction with library services such as Library Information Service, Circulation Service, Reference Service, and Internet/Online/Web Service. The study further explores whether there are significant differences in satisfaction levels among students grouped by program. Results indicate that students are moderately satisfied with the library's service quality and very satisfied with specific services. No significant differences are observed based on program groups. Additionally, identified problems include a lack of electronic resources, slow internet, and difficulties accessing recent online journals. The findings underscore the importance of continuous assessment to enhance library services, improve staff training, and address technological challenges.