Abstract
The 2019 Pandemic has forced students to take online classes, increasing their stress levels and negatively impacting their academic performance. This issue urges the development of a mechanism to make online learning more effective in this nerve-racking time. Therefore, the present study has integrated the task technology fit (TTF) model and the DeLone and McLean Model of Information Systems Success (DMISM) to address the stated issue. The data were collected from 330 and 326 students of top-ranked public and private universities of Punjab, respectively. The theoretical framework was analyzed with the help of structural equation modeling (SEM) using Analysis of Moment Structures (AMOS). The findings indicate that overall quality positively predicts performance through the mediating role of user satisfaction and TTF. The overall quality also positively elevates performance through the mediating role of user satisfaction and actual usage of the system. Moreover, perceived usefulness proved to be a moderator between overall quality and user satisfaction. Finally, the expected practical and theoretical implications have also been discussed.
Highlights
The WHO earlier in 2020 declared SARS-CoV2 viral infection as a pandemic, and it has become the greatest public health challenge globally
This study revealed that overall quality positively influences compatibility, which, in turn, positively associates with practical usage, task technology fit (TTF), user satisfaction, and performance impact
This study has developed a model based on the integration between TTF model and information system success model to analyze the association between Overall quality (OQ), user satisfaction (US), TTF, actual usage (AU), perceived usefulness, and performance impact (PI) by collecting data from the top public and private sector universities in Pakistan
Summary
The WHO earlier in 2020 declared SARS-CoV2 viral infection as a pandemic, and it has become the greatest public health challenge globally. Educational institutions were directed to make significant and timely amendments in their present educational systems to provide education and maintain the academic progression of students. The academic performance of students has been affected negatively, leading to a Students’ Performance in Online Environment decline in their grades. It urges to understand how the satisfaction level and performance of the students can be enhanced using online learning platforms. Due to an abrupt transition from conventional classroombased face-to-face learning to virtual learning, i.e., online learning, institutions, students, and instructors observe certain challenges. The most significant challenges encountered are delivering quality education, implementing quality systems required for online learning, and adapting the latest technologies (Almaiah et al, 2020)
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