Abstract

<p>In recent years, higher education institutes in Taiwan are implementing tutorial programs and are recruiting student tutors/teaching assistants (TAs) in an effort to facilitate instructional effectiveness of core subjects. Undoubtedly, infrastructural design and TA quality are two vital aspects for achieving success of the tutorial programs. This study employed research methods of surveys and interviews to examine, from students’ perspectives, effectiveness of a college freshman English tutorial program in terms of its implementation and its TA-student interaction. Results of the study show that, in terms of the tutorial implementation, students were generally satisfied with one-on-one tutoring and convenience of time and location. As for preferred TA-student interaction modes, the students favored collaboration with the TAs for diagnosing and verbalizing their English learning problems. In particular, the students appreciated that the TAs listened attentively to their feelings and problems. Based on the findings, implications for program design and TA training are addressed.</p>

Highlights

  • In recent years, the number of teaching assistants (TAs) participating in offering tutorial services in higher education is increasing for enhancing students’ academic performance while releasing instructors’ burden

  • The English TA tutorial program (ETATP) was staffed with 13 teaching assistants whose English proficiency was equivalent to or above CEFR B2

  • Since its establishment in the 2008 academic year, The ETATP has served as a learning support to the freshmen English for non-majors (FENM) students

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Summary

Introduction

The number of teaching assistants (TAs) participating in offering tutorial services in higher education is increasing for enhancing students’ academic performance while releasing instructors’ burden. Tutoring is an educational support system in which a tutor uses individualization to provide remediation to students or tutees for mastery learning (Merritt, 2014). Tutorial programs, which provide opportunities for learning to take place principally in one-on-one settings, have been empirically proved to be effective for meeting remedial and compensatory needs of students who are having academic difficulties (Hedrick, McGee, & Mittag, 2000; Juel, 1996; Topping, 1996; Weigle & Nelson, 2004). Taiwan’s Ministry of Education (MOE) launched a University Teaching Excellence Project (UTEP) in this decade to provide necessary grants for enhancing overall quality of college instruction (Ministry of Education, 2007). Universities which are granted UTEP established TA tutorial programs (TATPs) to meet students’ individual English learning needs. Studies (Chang, 2006; Chou, 2009; Lai, 2001; Shen, 2008; Yu, 2008) have shown that students’ perceived satisfaction with and learning effectiveness were enhanced by TATPs

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