Student-Teacher Experience and Teacher-Student Exchange in Times of Uncertainty: Lessons From Covid-19

Abstract

Remote learning is increasingly normalized in the education sector after the global coronavirus pandemic. Specifically, multicultural business schools can only adapt to the “new normal” if they globally understand how students and teachers are experiencing remote education. Recognizing the new dynamic between students and teachers is thus becoming ever more relevant. We conducted two studies to (1) explore the students’ and teachers’ experiences of remote learning and teaching and (2) examine the influence of teacher-student exchange on key outcomes previously explored. The first study is a netnographic exploration of the remote learning-teaching experience through 397 observations from eighty-three countries during Covid-19. Our first study’s findings suggest that students-teachers are experiencing remote learning-teaching through six dimensions operated within a three-axis framework. Considering these findings, the second study tests the impact of teacher-student exchange on students’ emotional exhaustion, learning performance, and emotional consonance in a business school multicultural sample. Our findings suggest that social exchange reduces students’ emotional exhaustion and increases their emotional consonance differently across cultures.