Abstract
AbstractThe increasingly diverse nature of the student population entering higher education is placing new demands on institutions at the tertiary level. Widening access implies a broader range of student ‘problems‘. Moreover, research suggests that appropriate student support may serve to increase student retention and completion rates (e.g. Rickinson, 1998). In response to the changing needs of students within our department and in recognition of our duty of care with respect to enabling students to perform to the best of their ability, a model of pastoral care was designed and established. The model aimed to provide a comprehensive system of care which dealt with the range of problems with which students present. This paper reports our evaluation of the system one year after its implementation. The findings suggest that staff as well as students evaluated the system very positively. All groups recommended that the system be implemented within other departments.
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