Student services in higher education: impact on academic success amid and after the pandemic

Abstract

The influence of student support services on academic success cannot be overstated, as they play a pivotal role in shaping student performance and overall well-being. In response, educational institutions have established dedicated student affairs offices to cater to the diverse needs of students, ensuring their welfare and holistic development. In particular, during the unprecedented challenges posed by the pandemic, these support services have emerged as even more vital, prompting adaptation and innovation within student affairs offices to uphold student well-being and academic progress. This study delved into the experiences of students from the College of Education at Rizal Technological University, specializing in various fields, such as a bachelor’s degree in secondary education and a bachelor’s degree in technical vocational teacher education. These students, who hailed from campuses in Mandaluyong City and Pasig City were selected based on their exposure to student support services before, during, and after the pandemic. Having completed the requisite coursework, they provided valuable insights into their competencies and experiences with support services. Utilizing a descriptive quantitative approach, this study explored students' perspectives on support services before the pandemic, shedding light on the challenges encountered and issues faced during their utilization. Furthermore, it assessed students' satisfaction levels regarding the efficacy of support services in addressing their welfare and development needs. Finally, the study examined post-pandemic changes and enhancements in student support services, offering valuable insights for ongoing improvement and adaptation in the face of evolving circumstances.