Student Flow Scheduling System for Student Affairs By Using Queuing Theory

Abstract

This Student registration at University involved students being registered in Student Affairs Department and make a deposit in Finance Department within the University, where they would present a form which had previously been filled in by the student. Students often wait for minutes, hours, half day or days to receive registration service for which they were waiting. Delays in the registration may result in difficulties of scheduling at speciality units and decrease in student satisfaction. This system examines the wide-spread problem of extended waiting times for registration. This system implements as student flow scheduling system and can help staff of student affairs department to reduce student congestion in department. This system uses Queuing analysis and Computer Simulation in Operation Research (OR) field. OR is a scientific approach to analyse problem and reduce waiting time. Simulation is the use of a system model that has the mapped characteristics of existence in order to produce the essence of actual operation. This system presents stand-alone application to help student registration using queuing analysis and computer simulation whose are finding appropriate waiting time for student affairs department.