Student Feedback Mining System Using Sentiment Analysis

Abstract

In education, the importance of gathering and understanding student feedback cannot be over stated. Traditional methods of gathering feedback through surveys and assessments often suffer from limitations such as low response rates and subjectivity. This paper proposes a new approach to improve the feedback collection process by implementing a Student Feedback Mining System using sentiment analysis. The goal of this system is to automatically analyze and extract sentiment from student feedback and provide educators and institutions with valuable insights into students' overall satisfaction and feelings toward various aspects of their academic experience. The system uses natural language processing (NLP) techniques to process unstructured text data, identify sentiments, and categorize feedback into positive, negative, or neutral feelings. Collecting student feedback through various channels such as online surveys, discussion forums and other feedback mechanisms. Cleaning and preprocessing the collected text data to remove noise, irrelevant information and standardize the format for analysis. Using state of the art NLP algorithms and sentiment analysis techniques to determine the emotional tone of feedback. This includes classifying sentiment as positive, negative, or neutral. Grouping feedback based on specific criteria such as course content, teaching methods, facilities and overall learning experience to provide a comprehensive understanding of the various aspects affecting student satisfaction. Presenting analyzed data through intuitive visualizations and reports, making it easy for educators and administrators to interpret and respond to feedback. Creating feedback that enables continuous improvement by providing actionable insights for educators to improve their teaching methods, curriculum and overall learning environment. The proposed system aims to overcome the limitations of traditional feedback collection methods by automating the analysis process, providing real-time insights and supporting a data-driven approach to improving education. Using sentiment analysis, educators and institutions can proactively solve problems, improve the quality of education, and create a more positive and engaging learning environment.