Student and Faculty Satisfaction with Enterprise CMS

Abstract

Course management systems are becoming widespread in colleges and universities that offer distance learning courses and programs. As a result of high costs involved in deploying course management tools, it is important to determine student and faculty satisfaction with these systems to justify continued use and pedagogical value. A study was conducted in the Business School of a large university to determine student and faculty satisfaction with the enterprise version of Blackboard course management tool. Results of the survey found that faculty and student satisfaction with the course management system is high, the system is mainly being used as a convenience tool to distribute course materials, faculty training is needed that goes beyond tool use and incorporates pedagogical issues, and use of a portal should be further encouraged among students and faculty. Results of this study should be useful to educators interested in deploying enterprise course management systems in their institutions.