Abstract
Knowledge of business process analysis instruments and methods enhance the possibility to quantify process management decisions and to achieve organizations' goals. While the amount of research on business process analysis and evaluation increases, there is a need to outline the intellectual structure of scientific research as embodied in business process scientific literature in order to define the streams of research. The purpose of this paper is to present actionable knowledge of business process performance analysis and evaluation, based on the framework, integrating business process research domains and levels of analysis. In order to establish a framework, integrating the domains of business process analysis, the research questions were formulated and the analysis of the scientific literature was carried out applying the method of structured literature review. Literature review was based on a research papers that were available through the EBSCO host, Academic search complete databases. References were searched using the keywords that are formed as combinations of words: business process, analysis, performance, evaluation. Research contributions, addressing the business process analysis topic, were selected by the keywords within the papers' title, abstract and in the keywords specified in the article. After the initial evaluation of 677 papers, 62 articles were selected for in-depth analysis. This paper contributes to the business process management research by proposing the framework to integrate various business process analysis research streams and highlighting exploratory potential areas for future inquiry.
Highlights
Business process capability to deliver the output that fits the requirements of the efficient use of process resources and the needs of the customer is recognized to be the basis for the overall development of business organization and capability to achieve the competitive advantage
Van der Aalst (2004) identified the importance of business process analysis in business process management systems and noted that process workflow management systems lack the tools for the process analysis and do not support the use of the data, logged by the information system to diagnose the operational processes
The purpose of this paper is to present a framework of business process performance analysis and evaluation, integrating business process constructs and levels of analysis
Summary
Business process capability to deliver the output that fits the requirements of the efficient use of process resources and the needs of the customer is recognized to be the basis for the overall development of business organization and capability to achieve the competitive advantage. Dumas et al (2013) provided business process management method which is typically designed to explore existing processes and provide the relevant information for process improvement decisions. Davenport and Short (1990), Hammer and Champy (1993), defining the business process reengineering, emphasized the analysis of workflows and processes as the initial step for radical process redesign. This method describes the steps of process management by process identification, discovery, analysis, redesign, implementation, monitoring and controlling. Van der Aalst (2004) identified the importance of business process analysis in business process management systems and noted that process workflow management systems lack the tools for the process analysis and do not support the use of the data, logged by the information system to diagnose the operational processes
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