Abstract
The purpose of this research is to determine the factors influencing international tourist satisfaction on the public rail services in Klang Valley, Malaysia. This paper provides important contribution to the Malaysian economy due to the growing number of international tourist in recent years. A mixed methodology approach via the use of phenomenological interviews and self-administered questionnaire were use. Structure equation modelling (SEM) revealed three key dimensions of public rail service attributes which is comfort, accessibility, responsiveness and safety. The result indicated that there is significant relationship between comfort, safety and accessibility. Transportation authorities can use these findings as a guide to enhance the quality of life of public rail service users in the future.
Highlights
A recent survey in Malaysia indicated that there has been phenomenal growth in tourists visiting Malaysia over the last few years
In 2016, Malaysia received 26.7 million tourists with receipts amounting to RM82.1bil, an 18.8% increase compared with RM69.1bil in 2015
Malaysia rail public transport service connect the surban localities of Kuala Lumpur region to the city centre
Summary
A recent survey in Malaysia indicated that there has been phenomenal growth in tourists visiting Malaysia over the last few years. In 2016, Malaysia received 26.7 million tourists with receipts amounting to RM82.1bil, an 18.8% increase compared with RM69.1bil in 2015. Despite these encouraging figures, the population of Chinese tourist decreased from 2.12 million in 2016 to 1,523,846 in 2017. Malaysia rail public transport service connect the surban localities of Kuala Lumpur region to the city centre. It play an important role as one of the major transport providers in the city and has contributed to the traffic on congested road networks. For tourist who do not have access to a private vehicle, the rail public transport provides access and mobility
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