Stressors and Supports for Adult Online Learners: Comparing First- and Continuing-Generation College Students

Abstract

A mixed-methods approach was used to examine the perceptions that adult online learners have about their ability to succeed in their educational pursuits, the barriers that they face, and the institutional supports that help them to persist. Particular attention was paid to the differences between first-generation and continuing-generation adult online learners. Survey findings show that the majority of adult online learners—both first- and continuing-generation—are confident in their abilities to succeed in school. First-generation adult online learners are more likely to cite highly demanding work environments, which may impede their ability to balance school with other commitments. Both groups make use of the supports offered by their schools, especially those related to curriculum and technical guidance, but first-generation adult online learners have higher rates of usage overall. In interviews, both groups cite the importance of advisors, whereas first-generation adult online learners are more likely to cite problems with teachers as obstacles to their success. These findings imply that it is important to consider students' generational status when developing programs and services for the adult online student population.