Abstract

This paper presents a study in which a team of specialists analyzed three variables that can influence work relationships, namely stress, emotions and job satisfaction. Through the analysis carried out, it was observed whether there are notable differences regarding the quantitative overload at work, role ambiguity, role conflict and career development as part of the stress felt by employees, respectively on dimensions regarding remuneration (salary), advancement, working conditions and the nature of work as part of the perception of job satisfaction, in close relation with the emotion dimension, in a state-owned company, a decade apart. From the comparative analysis of the results from the two monitored periods: years 2013 and 2023, it emerges as a conclusion the need for psychosocial protection measures for employees that can materialize through: strategies related to professional requirements, strategies related to the employee's abilities and strategies related to the control of difficult situations that to take into account the components of the work system, for better functioning both at the level of the company that was the subject of this study, but by extrapolation they can be useful to other organizations that present similar functioning characteristics.

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