Strengthening Loyalty and Performance of Government Office Employees: Exploring Leadership Strategies

Abstract

Maintaining loyal and high-performing employees is critical to organizational productivity, higher teamwork, innovation, and personal satisfaction. This study investigates strategies employed by leaders in strengthening loyalty and the performance of government office employees. This study used a qualitative-descriptive approach and gathered primary data from interviews with key informants, including the head division, three section chiefs, and four employees. The results show that employee loyalties and performances were demonstrated through their ability to complete tasks, cooperate, work punctually, and provide good services. Leaders employed some critical strategies: motivating employees, building effective communication, fostering work relationships, and performing work supervision. The techniques used were associated with a positive work environment, such as the achievement of targets, the establishment of good cooperation among employees, the creation of a family atmosphere at work, and the occurrence of a pattern of mutual relationships between employees and leaders.