Street Level Bureaucracy, Casework and Justice

Abstract

Most contemporary justice theories focus on the basic structure of society but pay relatively little attention to the implementation of laws and policies at the street-level. As agents of the basic structure, social caseworkers and street-level bureaucrats are, however, potentially in a unique position in the fight to deliver justice at the coalface of social inequality. Introducing a paradigm of ‘Justice as Action’, we explore how street-level bureaucrats can work with both citizen-clients and, indeed, political philosophers, to promote justice. Although the Justice as Action paradigm does not involve entirely abandoning ideal justice theories, we show how it provides a potential method for paying heed to the objections of political realists about the need to direct attention to the concerns of people ‘now and around here’ if we are to produce both meaningful political theory and meaningful political action. Our conclusion is that it is essential for front-line workers and street-level bureaucrats and political theorists to have more conversations with one another than they currently do in order to advance their shared cause.