STRATEGY TO IMPROVE ADMINISTRATIVE SERVICES AT THE OFFICE OF RELIGIOUS AFFAIRS, NORTH GALESONG DISTRICT, TAKALAR INDONESIA

Nawir Rahman ,Nurfadilah Fajri Hurriyah ,Risma Niswaty ,Sitti Hardiyanti Arhas

doi:10.53625/ijss.v1i5.1311

Abstract

This study aims to determine the strategy for improving administrative services at the Office of Religious Affairs, North Galesong District, Takalar Regency. This type of research is descriptive research with a qualitative approach. Data collection techniques were carried out through observation, interviews and documentation. The data analysis technique used consisted of data condensation, data presentation and conclusion drawing. The results showed that the Strategy for Increasing Administrative Services at the Office of Religious Affairs, North Galesong District, Takalar Regency can be seen from five service improvement strategies, namely (1) Core Strategy, all employees have understood the goals and functions and their respective duties are in accordance with SOP, several types of services are not implemented due to Covid-19. (2) Consequences Strategy, does not apply a reward system, the community appreciates (reward) employees who help them voluntarily, minimizing sanctions. (3) Customer Strategy, services provided are based on needs, services are in accordance with SOPs, implementon line systems on the SIMKAH application, facilities are available, security guarantees and one-stop services. (4) Control Strategy (Supervision Strategy), having full trust in employees, conveying and finding out what the community needs in administrative services at the Religious Affairs Office at every meeting at the local Camat Office or Village Office. (5) Culture Strategy, building team work, holding regular evaluation meetings and with disciplined leaders able to improve administrative services. The supporting and inhibiting factors can be seen in the awareness factor, organization and service facilities.

Highlights

Humans are essentially in addition to be ingreferredto as individual beings, they are alsoreferredto as socialbeingswho in theirlivesalwaysneedhelpfromotherstomeettheirneeds
This study aims to determine the strategy for improving administrative services at the Office of Religious Affairs, North Galesong District, Takalar Regency
The results showed that the Strategy for Increasing Administrative Services at the Office of Religious Affairs, North Galesong District, Takalar Regency can be seen from five service improvement strategies, namely (1) Core Strategy, all employees have understood the goals and functions and their respective duties are in accordance with SOP, several types of services are not implemented due to Covid-19

Summary

Introduction

Humans are essentially in addition to be ingreferredto as individual beings, they are alsoreferredto as socialbeingswho in theirlivesalwaysneedhelpfromotherstomeettheirneeds. Thisiswhatunderliestheserviceprocess as anefforttofulfill human needs[1]–[3]. Service is the most visible measure of government performance[4], [5]. The public can directly assess the government's performance based on the quality of public services[6], [7]received because the quality of public services is in the interest of many people and the impact is directly felt by people from all walks of life. Success in building public service performance in a professional, effective and accountable manner will raise the positive image of the government in the eyes of its citizens[8], [9]. The community as customers of public services has needs and Journal homepage: https://bajangjournal.com/index.php/IJSS expectations for the performance of professional public service providers. The government has the responsibility and authority in determining minimum service standards

Objectives

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Results

Conclusion