Abstract
Strategic decision-making theories suggest that organizations that combine rational and incremental strategy implementation styles are likely to perform better than those that emphasize a single style. To assess whether these arguments apply to the public sector; we explore the strategy implementation style and perceived service effectiveness, efficiency and equity of Turkish municipal government departments. Using fuzzy cluster analysis, we identify four distinctive though inter-related styles of strategy implementation in our sample organizations: logical-incremental; mostly rational; mostly incremental; and no clear approach. A logical-incremental and mostly rational style of implementation are associated with better effectiveness, efficiency and equity; with the absence of an implementation style associated with worse performance. Theoretical and practical implications are discussed.
Highlights
Strategic management tools and ideas have been brought into play by governments across the world to enhance capacities and performance standards in the face of increasingly challenging economic and political circumstances [1,2]
To build empirical understanding of the dynamics of strategic management in the public sector, this study investigates the relationship between different strategy implementation styles and the effectiveness, efficiency and equity of the service departments of a sample of large Turkish metropolitan municipalities
This study has examined the relationship between alternative strategy implementation styles and the perceived performance of service departments in Turkish metropolitan municipalities
Summary
Strategic management tools and ideas have been brought into play by governments across the world to enhance capacities and performance standards in the face of increasingly challenging economic and political circumstances [1,2]. Researchers have begun to investigate the antecedents and effects of strategic management practices in the public sector [3,4]. Research on the dynamics of strategy implementation in the public sector is still in its infancy [10,11]. Even though it is widely hypothesized that the style of strategy implementation makes a difference to organizational outcomes [15,16], only a handful of studies have explored strategy implementation along with organizational performance in a public sector context (e.g., [17,18]). To build empirical understanding of the dynamics of strategic management in the public sector, this study investigates the relationship between different strategy implementation styles and the effectiveness, efficiency and equity of the service departments of a sample of large Turkish metropolitan municipalities
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