Abstract
This research will discuss how the Bengkulu City Government's efforts in implementing the bureaucratic reform strategy as a form of realization of Presidential Instruction No.1 of 1995 concerning Improvement and Improvement of Service Quality of Government Apparatus to the Community which refers to the 2014-2025 National RUPM Vision and the RPJPD Vision. Bengkulu Province 2005-2025 and Regional Head Vision 2016-2021. This study uses descriptive qualitative methods with data collection techniques through in-depth interviews and documents. The main focus of this research is the extent to which the Bengkulu City Government bureaucratic reform process is being carried out at BPPT Bengkulu City, and what are the strategies used in implementing the bureaucratic reform. Based on this research, the results obtained show that the bureaucratic reform efforts that are running in the Bengkulu City Integrated Licensing Service Agency still have several obstacles. The strategy used by BPPT Bengkulu City is Incremental Strategy, which is a strategy that is implemented in stages which can be seen from the Vision and Mission, Objectives and Objectives of the DPMPTS Policy Strategy. In its implementation, there are still various obstacles. The bureaucratic reform process is certainly still far from what is expected by the community. BPPT Bengkulu City is expected to be able to solve the problems that have caused the creation of an effective and efficient government.
Highlights
Bureaucratic reform is currently very much needed to improve the quality of the state civil apparatus
The strategy used by BPPT Bengkulu City is Incremental Strategy, which is a strategy that is implemented in stages which can be seen from the Vision and Mission, Objectives and Objectives of the DPMPTS Policy Strategy
One indicator of the success of bureaucratic reform is the increase in public trust in the running of the bureaucracy, from the interview we can see that in several government sectors, the public is starting to believe, meaning that there is an increase in a better direction than before
Summary
Bureaucratic reform is currently very much needed to improve the quality of the state civil apparatus. From the perspective of the government itself, it is beginning to feel uncomfortable with the status of the state civil apparatus which has the title of arbitrary, corrupt, and not serving. The government wants an increase in the image of the bureaucracy in the eyes of the community so that the government itself wants to immediately improve the image of the state civil apparatus through the bureaucratic reform program. Bureaucratic reform is a policy designed to change or make improvements in the current Indonesian government bureaucracy. Changes or improvements that are wanted to be made in bureaucratic reform include structures and processes in the delivery of public services, as well as changes in employee mindsets and culture.
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