Strategy alignment boosts business results and employee satisfaction at Sandia National Laboratories

Abstract

AbstractFaced with the challenge of meeting increased customer demands with a decreasing budget, the Responsive Neutron Generator Product Deployment Center of Sandia National Laboratories used a value‐creation process management system based on lean principles to cascade its strategic plan into lower‐level objectives, provide a means to monitor and control progress in a systematic way, and ensure a closed‐loop system for performing work. Over the past four years, the Center has improved performance and employee and customer satisfaction and significantly reduced operating expenses by aligning all work in the organization to its strategic objectives and developing a culture in which employees know how their work fits into the larger organizational context. © 2011 Wiley Periodicals, Inc.