Strategizing a Logistics Framework for Organizational Transformation: A Technological Perspective

Abstract

Logistics’ providers operate in a volatile environment amid uncertain demand patterns, complex movements, and ambiguous decisions corresponding to the volatility, uncertainty, complexity, and ambiguity (VUCA) scenario. Such a scenario demands companies to rely on emerging technologies for flawless logistics’ operations in the VUCA world. Keeping this in mind, in this article, we focus on leveraging emerging technologies for logistics competitiveness in the VUCA world. An extant literature review on logistics and emerging technology articles was done through a systematic literature review, followed by content analysis. The study uses scientific databases, such as Scopus, ABI/INFORM, and Web of Science, to gather works published from 1992 to 2022, resulting in 77 articles. The study found key facets related to logistics in the VUCA world through text mining, leading to a unique framework based on the VUCA world and technologies known as VUCAT. Furthermore, VUCAT motivates logistics’ providers to digitalize their operations and provides insights for day-to-day activities. Furthermore, the study proposes an implementation framework for VUCAT with an economic value determination for organization transformation in the VUCA world.