Abstract
This study was conducted using survey design to determine secretarial professionals’ rating of strategies required for enhancing operational performance of quality assurance in secretarial work with a lens on Nigeria.62 secretarial professionals drawn from both the private and public sectors across Nigeria constituted the population and sample for the study. The study was guided by a research question and hypothesis. The study utilized a validated four point scale questionnaire with a reliability coefficient of 0.84 using Cronbach Alpha analysis. Mean and standard deviation were used to analyze the data collected to be able to provide answers to the research questions while null hypothesis was tested at 0.05 level of significance using z-test statistic. It was found that the strategies are required for enhancing performance of quality assurance system in secretarial work in Nigeria. The study submits that organizations aiming to improve their firm’s performance are expected to implement quality assurance strategies that conform to global standards of practice, and which enable comparability of outcomes, irrespective of industry sector.
Highlights
In the contemporary office, secretarial professionals are expected to contribute significantly to the goal attainment of the organization by providing the necessary information for management, and promoting the image of the organization to the outside world
Aim/Purpose This study aimed to examine the strategies for enhancing the operational performance of quality assurance system in secretarial work in Nigeria
There is no significant difference in the mean ratings of secretarial professionals in both private and public sectors, on the strategies required for enhancing operational performance of quality assurance system in secretarial work
Summary
Secretarial professionals are expected to contribute significantly to the goal attainment of the organization by providing the necessary information for management, and promoting the image of the organization to the outside world. It is against this backdrop that the efficiency and effectiveness of the secretarial staff of any organization are considered paramount in the life of that organization, (Okolocha & Osahon, 2015). Following the advances in technology, office automation and transformation of office procedure, the job of the contemporary secretarial professional has become more varied, complicated, and evolving. The traditional task of a secretarial professional which was restricted to typing, taking dictations from the boss and attending to visitors, has become evolving, requiring new skill sets to be relevant (IAAP & Onifade, 2015)
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
