Strategic planning of continuous stakeholder involvement in the design of industrial product‐service systems

Yvonne Haussmann,Claas Christian Wuttke

doi:10.1049/iet-cim.2019.0059

Abstract

Industrial product-service systems (IPS2) are an increasingly important and profitable offering of manufacturing companies. Alongside specific design processes, the suitable integration of the customer and all other stakeholders is essential for the market success of IPS2. In this context, a multitude of methods and processes have been published to date. The novel approach of this contribution consists in the consideration of the individuality of the design object and of the corresponding design process. Presented results are (i) a workshop-based procedure to analyse the design object including the goals and risks as well as the basic conditions of the stakeholder integration, (ii) a procedure to plan an individualised stakeholder integration process based on the analysis results and a collection and systematisation of 35 methods for customer integration, and finally, (iii) a condensed version of the approach which allows to apply the procedure on short notice. This work is based on a comprehensive literature research as well as on the results of three case studies.

Highlights

The relevance of industrial product-service systems (IPS2) in practice keeps increasing [1, 2]
One of those challenges is the detailed understanding of the stakeholders, their needs and constraints as well as their involvement in the IPS2 design process [8, 9, 10]
The literature review is followed by a detailed presentation of the stakeholder integration process in Section 4, including the further developments that expand the first version of the approach introduced in [26]

Summary

Introduction

The relevance of industrial product-service systems (IPS2) in practice keeps increasing [1, 2]. That requires clearly defined services as well as methods and processes for their design [3, 4, 5]. The design of IPS2 constitutes specific challenges to companies, since tangible products, services, infrastructure and stakeholders must be integrated into a holistic system [1, 4]. One of those challenges is the detailed understanding of the stakeholders, their needs and constraints as well as their involvement in the IPS2 design process [8, 9, 10]

Objectives

Methods

Conclusion