Abstract
The strategic planning process in special libraries and information centers is described, with emphasis given to the importance of planning efforts being tightly aligned with the business goals of the parent organization. Success in executing the strategic plan is strongly dependent on developing and polishing skill sets needed by persons active in the workforce today, while concurrently growing leadership and technical talent to meet future challenges. Following a discussion of general characteristics that distinguish special libraries and information centers from academic and public libraries, key concepts related to the strategic planning process in an organizational context are presented. A case study of the strategic planning efforts at a special library, the Illinois Fire Service Institute Library, University of Illinois at Urbana-Champaign, illustrates the process and benefits gained from following the goals and strategies highlighted in the plan. The authors offer insightful recommendations to those involved in the planning process and suggest future research directions.
Published Version
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