Abstract
The purpose of this study is to identify and analyze a series of processes to realize the strategy objectives through strategic measurement using the Balanced Scorecard approach at the North Minahasa District Health Office. The research method used was qualitative with a case study design. The results show that the Balanced Scorecard approach as a strategic management tool can improve the quality of strategy implementation, when it can clarify the size of its strategic performance. This case study contributes to the current state of knowledge and local government regarding the development and implementation of the Balanced Scorecard in the future to local governments that intend to implement it. For further research, the trial of the application of the Balanced Scorecard to local governments is an important strategic issue
Highlights
The challenges of paradigm change in all fields, the challenges of globalization, the demands of bureaucratic reform and various change processes have impacts in all fields and organizations both private and government
The ability of the organization to clarify the measure of the success of the effectiveness of the strategy plays a role in improving the quality of the implementation of the strategy (Pella, 2016: 26).The local government in the health sector in North Minahasa District has implemented a strategic management model to improve future organizational performance, but a good strategy has not been successful in overcoming health problems in the region
The purpose of this study is to identify and analyze a series of processes to realize the strategy objectives through strategic measurement using the Balanced Scorecard approach at the North Minahasa District Health Office
Summary
The challenges of paradigm change in all fields, the challenges of globalization, the demands of bureaucratic reform and various change processes have impacts in all fields and organizations both private and government. The fact explains that in North Minahasa District until now according to the regulatory and design framework the organization does not yet have a Regional Health System (Sistem Kesehatan Daerah) that should need to be followed up by the regional government referring to the National Health System (Sistem Kesehatan Nasional). This is influential in the effort to realize and implement health development in the sub-districts and villages in the region, both by the government, the community, the private sector and institutions or other related parties, synergistically, successfully and efficiently, to ensure the success of regional health development
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