Strategic Management of Administrative Support Resources Using Performance Measures

Abstract

Abstract : Executives must constantly anticipate administrative support requirements to fulfill current and future missions. Agencies employ a variety of administrative support functions to accomplish mission requirements. However, it is possible for the support functions to become out of balance with respect to the resources consumed without effective performance measures. Effective performance measures, tied to the agency's strategic goals are important in tracking and evaluating administrative support functions. This paper explores theory and practice of performance measures relating to strategic management of administrative support resources and addresses the need to develop strategic level measures for optimal organizational effectiveness. Strategic management of administrative support functions includes constantly monitored indicators to enable leaders to make adjustments between service providers based on the intensity and type of the support required. Maintaining the optimal administrative support ensures effective mission accomplishment and organizational flexibility. An effective performance measurement system allows executives to adjust the support functions in response to changing mission requirements.