Abstract
Information Technology (IT) is used by many organizations to enhance competitive advantage, but many outsource security firms have not used IT in their business processes. In this research, we will design Strategic Management for IT Services for outsourcing security company. We use an outsourcing security company as a case study of IT Strategy Management for IT Services development. The purpose of this study is to create an IT services strategy for security outsourcing companies. The framework used is the ITIL (Information Technology Infrastructure Library) framework service strategy in strategy management for IT services process. There are several steps taken in the making of the strategy: (a) Strategic assessment stage to analyzed internal and external factors of the company. (b) Strategy generation by creating the strategic plan. (c) Strategy execution to determine the tactical plan. And (d) strategy measurement and evaluation. This study produced the proposed IT service system that suits the needs of the company in the form of strategic, tactical plans and strategy measurement. This result can be used as the foundations of IT service development in outsourcing security company. In the process of this study, we work closely with stakeholders; every work product has been verified and validated by stakeholders.
Highlights
Information Technology (IT) initially focuses only on automation, processing or data manipulation, while today IT overcomes the function of strategic planning and services [1]
The factors used in identifying the strengths and weaknesses adjusted to the Information Technology Infrastructure Library (ITIL) v3 framework that the current services, financial analysis, human resources, operations, relationships with business units, resources, and capabilities a day
As for some problem faced by companies: miscommunication between business units, an error in the recording of financial statements caused by resource factors and human error, the problems related to inefficiency in action or marketing activities
Summary
Information Technology (IT) initially focuses only on automation, processing or data manipulation, while today IT overcomes the function of strategic planning and services [1]. Most companies in the field of labor supply company especially the security forces still did business process and service manual. In this technology era, the company would have problems in achieving goals, such as loss of quality in acquiring and serving clients. To build an IT service, it is necessary to create a strategy to make the services built according to the needs and avoid the implement failure. This is because the IT service not just involves the technology alone, but involves processes that exist and the user [5]. The amount of profit made by the company leads to higher expectations about the role of IT, so IT is no longer a driving force and supports the company's strategy alone but rather as an integrated part of business strategies [7]
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