Abstract
Despite substantial evidence that IT can transform organizations and the industries in which they operate, management behaviour towards IT can differ markedly. Differences exist within an organization, between organizations, and in comparison to the academic literature. This article describes research to find what external, strategic issues managers believe to be important with regard to their organization's use of IT and their attitude and behaviour towards those issues. The investigation was undertaken in six leading-edge UK organizations through in-depth personal interviews with managers from different parts of the businesses. Three broad issues are discussed. The first is the notion of IT being a source of competitive advantage. The second relates to collaboration in IT investment and development. The third concerns organizations' IT strategies.
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